I sat in on a great workshop at IA Summit yesterday about Leaving Flatland: Designing Services and Systems Across Channels, by Jess McMullin (Center for Citizen Experience) and Samantha Starmer (Manager of User Experience at REI). These are my notes! If I could summarize the workshop in one sentence, it would be: “Don’t design for users’ needs [...]
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About Brynn Evans
I'm Brynn Evans, a design and user experience strategist. I blog here (occasionally) and can be found daily as @brynn on Twitter.
