(This was also posted on the ASC blog.)
There has been a lot of buzz around social search in the online tech community, but I am largely disappointed by the new tools and services I’ve encountered. It’s not that these sites are unusable, but that they each seem to take on a different conception of what [...]
Peter Pirolli and I are designing a study where we want to do a cognitive task analysis of people’s sensemaking processes. Verbal protocol analysis (most commonly introspective, retrospective, and think-aloud) may help us understand the process people engage in while they find, synthesize, and assimilate new information as part of a broader sensemaking task.
Modeling cognitive [...]
A lot of people have asked me recently what I mean by “sensemaking”:
Sensemaking is a cognitive process of finding, processing, and making sense of information.
I am certainly not the first to use the term “sensemaking.” Synthesis and assimilation may be good synonyms for it. In other words, it involves building upon what you previously knew [...]
