Category Archives: research

Using remote research to inform social interaction design (SxD)

This was originally posted on the Bolt|Peters blog on February 2, 2010, as a guest author. What is social interaction design? Social interaction design (SxD) is the practice of designing for person-to-person interactions mediated by a computer interface, going beyond pure usability and human-computer interaction. Even fairly solitary experiences like editing a Wikipedia page occur [...]

Putting the craft in design thinking

This was originally posted on Unstructure on January 30 2010, as a guest author. Is design thinking really that hard? There is obviously a growing acceptance of the notion behind design thinking as the previous essays and comments pointed out. But it remains that there is no formula for design thinking, and because of that, [...]

Digital Ethnography for Social Interaction Design

I was invited to speak at the Yahoo Research Group seminar last week (December 9, 2009) about the research methods I’ve used to study online communities. I called the talk “Digital Ethnography for Social Interaction Design” to capture the essence of what I wanted to cover. There are a number of challenges in studying online [...]

Tips for dealing with CHI rebuttals

I just finished a rebuttal to reviewers’ comments about a paper I submitted to CHI 2010. I had a grand time — I laughed, I cried. I drafted replies, then slept on it. Etc etc. If you’ve written a rebuttal before, you may be familiar with some of these techniques. I used these strategies for [...]

When is a questionnaire just a survey?

I asked a question on twitter today: Do you consider “surveys” to be different from “questionnaires”? If so, how? This question struck me as I was editing a paper where I was describing a survey (or is it a questionnaire?) that we used to collect data from Mechanical Turk. I was about to use the [...]