Today I lead design for various "carrier communications" apps for Android, including Project Fi (Google's wireless service), Google Voice, Contacts, Dialer, and Messenger. I also run design thinking workshops at Google and, previously, at Apple, McAfee, Estée Lauder, and with a few organizations abroad.
My UX career began as a researcher, where I interviewed over 250 users at PARC and Bolt | Peters (combined). This led to 7 papers and 2 book chapters on social search and "digital natives." Eventually, I realized that I wanted to be designing solutions to problems rather than analyzing them alone. Otherwise, I'm a self-taught designer.
I co-founded XX+UX, SketchCamp, Overlap'11, and the Awesome Foundation (SF Chapter).
I start everyday with green tea.