Today I lead design for YouTube's "Living Room" team — the experience around watching YouTube on the TV and with connected devices. Before YouTube, I led design teams at Google, including Project Fi (Google's wireless service), Android Messages, Dialer, Google Voice, and Google+. I also run design thinking workshops at Google and previously at Apple, McAfee, Estée Lauder, and with a few organizations abroad.
My UX career began as a researcher, where I interviewed over 250 users at PARC and Bolt | Peters (combined). This led to 7 papers and 2 book chapters on social search and "digital natives." Eventually, I realized that I wanted to be designing solutions to problems rather than simply analyzing them. Otherwise, I'm a self-taught designer.
I co-founded XX+UX (now Hexagon), SketchCamp, Overlap'11, and the Awesome Foundation's SF Chapter.
I start everyday with green tea.